Glean: A Revolutionary AI Tool Transforming Enterprise Search
In today’s fast-paced business world, employees often struggle to find the information they need to perform their jobs efficiently. This challenge is exacerbated by the growing number of apps and data sources that employees must navigate. Glean, a cutting-edge AI-powered search platform, is revolutionizing enterprise search by providing personalized and relevant answers to employees’ questions in plain English.
Unveiling Glean: The Enterprise Search Game-Changer
Founded by Arvind Jain, the visionary behind Rubrik, Glean was born from the observation that employees often waste valuable time searching for information and struggling to onboard new employees. Jain recognized that this problem hindered productivity and negatively impacted the employee experience.
Glean’s journey began as an AI-powered search app, similar to Microsoft’s SharePoint Syntex and Amazon Kendra. However, it has evolved into a sophisticated platform that connects with and analyzes a company’s databases and data stores to provide comprehensive answers to employee inquiries.
Addressing Privacy and Security Concerns
Understandably, companies may have reservations about connecting their proprietary data to a GenAI platform. Glean, however, assures users of its security and privacy measures. The platform respects the permissions set in a company’s data sources, ensuring that employees only receive answers based on the data they are authorized to access. Additionally, Glean deletes documents from its system when users delete them from the underlying application.
Mitigating the Risk of Hallucinations
Hallucinations, or the generation of false information, are a common concern with GenAI platforms. Glean employs several strategies to mitigate this risk. It utilizes a model trained on customer data to learn industry-specific jargon and allows customers to switch between multiple open-source GenAI models.
Furthermore, Glean employs RAG (Retrieval-Augmented Generation), a technique that retrieves data from external knowledge sources to “ground” GenAI responses, making them more reliable. Every answer provided by Glean is fully referenceable back to its original source.
Glean’s Success and Future Prospects
Despite competition from tech giants like Microsoft and OpenAI, Glean has experienced remarkable growth, with its annual recurring revenue quadrupling in the past year. This success is attributed to its strong customer base, which includes notable companies like Duolingo, Grammarly, and Sony.
Glean’s recent $200 million Series D funding round, co-led by Kleiner Perkins and Lightspeed Venture Partners, reflects investor confidence in the company’s potential. The funding will be used to expand Glean’s teams, enhance its product, and strengthen its go-to-market strategy.
Conclusion: Glean’s Impact on the Enterprise Landscape
Glean is revolutionizing enterprise search by providing personalized and relevant answers to employees’ questions, boosting productivity, and improving the overall employee experience. Its commitment to security, privacy, and reliability makes it an attractive solution for companies seeking to harness the power of GenAI. As Glean continues to grow and evolve, it is poised to transform the way people work in the enterprise landscape.